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KMID : 1002520190130010001
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Korean Journal of Health Service Management
2019 Volume.13 No. 1 p.1 ~ p.13
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Effects of Emotional Labor and Perceived Organizational Support on the Job Attitude of Public Health Workers
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Shin Sun-Hae
Ahn Jae-Sun
Kim Moon-Jung
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Abstract
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Objectives: This study was designed to determine the relationship among emotional labor, perceived organizational support, and job attitude in public health centers.
Results: First, emotional dissonance had no effect on perceived organizational support. However, emotional endeavor had a positive effect on perceived organizational support. Second, perceived organizational support had a significant effect on job attitude. Third, emotional labor had no effect on job satisfaction, but emotional labor had a positive effect on job commitment. Fourth, perceived organizational support had a full mediating effect on the relationship between emotional labor and job attitude. The implications of this study are as follows.
Conclusions: Higher emotional labor leads to lower job satisfaction and job commitment in public officials, thereby affecting job attitude. Accordingly, various systematic methods, such as flexible working hours and personnel policy, need to be implemented to alleviate the negative effects of emotional labor.
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KEYWORD
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Emotional Labor, Perceived Organizational Support, Job Satisfaction, Job Commitment
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